Posted 9/15/09

TITLE: Systems Operator/Internal Customer Service
LOCATION: San Diego
EMPLOYMENT STATUS: Full-Time

Mondays: Off

Tuesday - Friday: (9:00am-6:00pm)

Saturdays: (5:00pm-2:00am, 1 time per month)

Sundays: (5:00pm-2:00am)

Hours and days are subject to change (e.g., month-end backup, semi-annual inventory). A majority of work hours are from 9:00am-6:00pm with alternative modified hours 1-3 times per month.

• Perform system back-up and maintenance procedures
• Monitor completion of automated system processes
• Perform recovery procedures as directed
• Assist in IT special projects as time permits
• Log incidents and maintain help desk database
• Handle inbound calls and ensure customer satisfaction through entire transaction
• Answer user software questions via telephone and email
• Research, provide, and document accurate solutions to user problems on a timely basis
• Effectively escalate and document all support calls for which resolution at this level is not possible
• Focus is application-based
• Very limited work with networking / PC maintenance

Note: These areas of experience cover all aspects of the position. No one candidate is expected to meet all the qualifications below. However, preference will be given to the candidates based on how well they meet the following qualifications:

• Experience with i5 / AS400 operations: back up, monitoring jobs, working with output queues
• Experience with JD Edwards and i5 / AS400 (preferred but not required)
• Experience with personal computers and Microsoft Office applications
• Experience with providing systems support by telephone
• Be well organized and able to handle multiple tasks
• Ability to establish priorities effectively
• Must have excellent customer service skills and exceptional phone etiquette
• Self-motivated individual with optimistic attitude
• Attention to detail in a fast-paced environment
• Ability to work independently and with a group
• Able to communicate well (orally and written) in English. Spanish proficiency (preferred but not required)
• Dependable in both production and attendance
• Able to lift up to 40 pounds

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties are intended to describe those functions that are essential to the performance of this position. An incumbent must be able to perform all of the essential duties outlined above.
This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. An employee holding this position will be required to perform any other position-related duties as requested by management. All requirements are subject to possible modification to reasonably accomodate individuals with a disability.

Internal candidates, please submit resume to jobs@pricesmart.com or see Human Resources.

E-mail preferred. Please send resume and cover letter in Word format to: jobs@pricesmart.com. In the subject line, please indicate "Systems Operator" and include salary requirements in the cover letter. Please note that submissions without salary requirements may not be considered. You may submit by fax to: 858-404-8818 or via US mail to:

PriceSmart, Inc.
9740 Scranton Rd., Suite 125
San Diego, CA 92121
Fax: 858-404-8818
E-mail (preferred): jobs@pricesmart.com

PriceSmart, Inc. is an at will employer and as such makes no contract for employment. This at-will employment relationship may only be altered by the President of PriceSmart, Inc. in writing.