Last updated on June 1, 2021

Policies and Returns

Terms & Conditions

Welcome to PriceSmart.com. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “PriceSmart,” “us” or “our” refers to Prismar de Costa Rica, S.A., tax ID 3-101-231707-18, dba PriceSmart Costa Rica. The term “you” refers to the user or viewer of our Web Site.

1. Acceptance of Agreement.
You agree to the terms and conditions outlined in this Terms and Conditions Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement may be amended at any time by us from time to time without specific notice to you. The latest version of the Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2. Online Shopping Terms and Conditions.
Inaccuracy Disclaimer: From time to time there may be information on our Site that contains typographical errors, inaccuracies, omissions or information that is simply out of date, that may relate to product descriptions, pricing, and availability. PriceSmart reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Subject to applicable law, PriceSmart: (a) reserves the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials (defined below) at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserves the right to limit quantities sold or made available for sale; (d) does not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserves the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. "Site Materials" means all materials on the Site, including, without limitation, trademarks, design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof.

PriceSmart reserves the right, with or without prior notice to do one or more of the following: (1) discontinue or limit the availability of any product or service, (2) set guidelines for compliance of any coupon, code, promotional code or similar promotions, (3) prevent users from making or completing any and all transactions, (4) refuse to provide a product or service to any user.

Regarding the online shopping service platform (curbside pickup and delivery)

All terms and conditions in the Policies and Returns section of pricesmart.com are applicable. Since the Click and Go online sales service (online purchase and club pickup) has been enabled as a temporary solution to the current global health situation, PriceSmart hereby reserves the right not to allocate cash back accumulation to purchases processed through this service provisionally and will communicate if the ability to accumulate this benifit, with cards or memberships, is reestablished to its members in a timely manner. Members who wish to accumulate cashback for purchases made must use the club purchase service and other associated services established to accumulate this benefit. 

The Click and Go service and online donations do not currently allow the issuance of electronic invoice from our online platform, nor are they applicable for diplomatic benefits in countries where these are provided. Exclusively for Costa Rica, whenever an electronic invoice for an online purchase is requiered, the member must immediately contact the club where the order was placed, indicating the necessary information to issue an electronic invoice (full name or company name, ID, email address and order number for which the invoice is required). Members must provide this information using the following communication channels:

  - Santa Ana: ClickandGoSantaAna@pricesmart.com; Tel: 6006 0601
  - Tres Ríos: ClickandGoTresRios@pricesmart.com; Tel: 6489 5422
  - Heredia: ClickandGoHeredia@pricesmart.com; Tel: 6297 0532
  - Llorente: ClickandGoLlorente@pricesmart.com; Tel: 6363 6753
  - Alajuela: ClickandGoAlajuela@pricesmart.com; Tel: 6177 3686
  - Zapote: ClickandGoZapote@pricesmart.com; Tel: 6026 3527
  - Liberia: ClickandGoLiberia@pricesmart.com; Tel: 6197 0374
  - Escazú: ClickandGoEscazu@pricesmart.com; Tel: 6365 1131 

All purchases made through this platform, in the countries where it is available, will generate charges in American dollars (USD), are subject to the processing bank’s exchange rate in the countries where PriceSmart operates and will be processed through aeropost.com, a PriceSmart company. An exception applies to Costa Rica, Guatemala, Panama, Honduras, Nicaragua, El Salvador, the Dominican Republic, Jamaica, Trinidad and Tobago, Colombia and Barbados, where all purchases made through this platform, will generate charges in local currency. The amount billed at the time the order is placed is subject to change, and therefore could reflect a different amount on the invoice and statement of the card with which the customer pays for his order compared to the amount indicated at the time of paying for the order online. The price of products on pricesmart.com is displayed following our club policies and practices. This means they include all taxes in Barbados, Colombia, Costa Rica, El Salvador, Guatemala, Honduras and Trinidad and Tobago. Similarly, In order to follow local regulations and practices, local products in Aruba, Jamaica, Nicaragua, Panama and US Virgin Islands will have the sales tax added at checkout. PriceSmart.com may apply a USD$5.00 stocking fee per order (the stocking fee may be charged in local currency; daily exchange rate applies). This stocking fee will not be charged during the COVID-19 restriction period.

The Click and Go/Delivery service has an order placement time limit in order to guarantee delivery in the shortest amount of time possible, within the club’s working hours and in accordance with the public transit guidelines and restrictions that may exist in the countries where the service is provided. Therefore, the member understands all orders will be processed over night and made available for pickup the day after order completion. For the Click and Go service, the member will have a 24-hour window after the pickup confirmation communication is sent to pick up their order. If a confirmed order is not picked up within the specified time, a USD $10.00 restocking fee will be charged and a refund of the order fee will be processed to the card used by the member to place the order (the restocking fee may be charged in local currency; daily exchange rate applies). For the Delivery service, the member agrees to guarantee reception of the order at the address indicated at checkout, and as indicated through the service's communication provided to facilitate delivery. The member will be charged the USD $10.00 restocking fee, in the cases where the member fails to receive the order. This stocking fee will not be charged during the COVID-19 restriction period. All orders will be delivered in a sealed package, with the corresponding printed invoice attached. The member will be responsible for retrieving their purchases from the assigned driver's car. The driver will only be responsible of delivering the order to the building or residence indicated in the order's delivery address. In the cases where these conditions are not met, the member must reject the delivery and notify the issue via email to the email address of the club where the order was placed. Doing so will be the only way to trigger reimbursement for the order. Members accept and understand that, upon placement of pickup-in-club orders, they are responsible for procuring capacity and means to pick up and transport large format and high weight items, such as large appliances, furniture and other large format products. Members also understand and accept that delivery service orders will be conditioned by the transportation capacity of vehicles used for such end and, therefore, do not consider the transportation or delivery of large format items. PriceSmart will offer members to coordinate a delivery service exclusively for these large format items, at an additional cost. These deliveries will be scheduled for next day delivery, as of contact with the member. See Delivery service coverage areas.

Click and Go purchases, as well as physical purchases at the club, will be restricted for staple or high demand products for an indefinite time, in order to give as many members posible the opportunity to buy said products. PriceSmart reserves the right to define and update the list of products to which this restriction applies in quantity discretion, and will indicate any updates in this regard to its members both at clubs and its web site, being this last the primary and most up-to-date source to that end.

About the credit card validation process for online shopping

When an order is created in our system, our anti-fraud team may require additional information or documentation to confirm your identity and payment method. Documents required via our department's email address, shopping.info@pricesmart.com, may include image of your identification document and image of your credit card displaying the first 6 and last 4 digits only. PriceSmart reserves the right to cancel your order were you to fail to reply back to these requests.

About our Sold Online Only Products

This promotion is sponsored and conducted by PriceSmart Inc. represented by PriceSmart Costa Rica, and will be governed under the following conditions:

Promotion valid for Costa Rica exclusively.

This promotion consists of PriceSmart Costa Rica  giving members access to a selected assortment of products for active members, which will be sold exclusively online at www.pricesmart.com, from May 4, 2021, to June 30, 2021. 


Members will be able to purchase these products, without limitation of quantity per membership, within the previously established default conditions of the website, subject to inventory and until supplies last.

All Sold Online Only items will be eligible for available delivery methods at the time of purchase.

The promotion will be executed subject to the capacity to manage users and traffic, and capacity and limitations of www.pricesmart.com.

The promotion will only apply to active memberships, during the promotional period. Inactive members who wish to participate may renew their membership online or at their preferred club at any time before or during the promotional period to participate.

This promotion applies to all valid payment methods on www.pricesmart.com in this country.

This promotion does not apply to members with inactive or canceled PriceSmart memberships.

PriceSmart Inc. and PriceSmart Costa Rica will immediately suspend the promotion, without assuming any responsibility, at its discretion, if it deems it necessary, if fraud is detected such, including but not limited to alterations, substitutions or any other irregularity in the development of the promotion, use of the membership and in the receipt and processing of the determination in the payment registry.

If, in a fortuitous event or by force majeure, PriceSmart Inc. is forced to suspend, temporarily or permanently, this promotion, its responsibility will only be to sufficiently communicate said circumstance, participants not being able to claim any kind of damage or prejudice.

Participants accept this benefit in advance under the conditions under which Pricesmart Inc. has defined them, without the right to claim improvements or changes in any way.

The participants release PriceSmart Inc. from all responsibility, with the understanding that they decide to participate in the promotion individually and at their own will and risk, for which they accept and declare that they understand all the previous clauses and that they waive claiming in any way, damage or loss that may be caused by the use, enjoyment or abuse of the benefits of this promotion.

The participants are understood to be informed of any addition or clarification to these Regulations with the sole publication that PriceSmart Inc. makes on its site www.pricesmart.com in this same space.

For more information or to make any questions about this promotion, please contact our Customer Service Department.

3. Copyright.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 6 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.

4. Trademarks.
PRICESMART, PRICESMART MEMBERSHIP SHOPPING, pricesmart.com, MEMBER’S SELECTION, CLUB SELECT (and all other registered trademarks owned by PriceSmart), and their respective designs and/or logos are either trademarks or registered trademarks of PriceSmart and may not be copied, imitated or used, in whole or in part, without the prior written permission of PriceSmart. In addition, all page headers, custom graphics, button icons, and scripts are trademarks, and/or trade dress of PriceSmart, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of PriceSmart. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

5. United States Usage; Legal Compliance.
This Site is operated by a U.S. entity which is governed by the state and federal laws of the United States. The laws of your jurisdiction may be more or less strict. If you access this Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and