PriceSmart | Important Information

Last updated on November 8, 2021

 

 

 

Introducing our New Logo

 

Dear Member,

 

As you are our valuable Member we are pleased to announce that as from November 8th, we are changing our logo as part of our brand identity refreshing strategy, starting with PriceSmart.com and gradually throughout all of our clubs. This step’s major idea is to strengthen our growth and commitments by helping our customers identify with our brand in the marketplace.

Last year we began the process of interviewing our Members, employees and referral sources to better understand their views of PriceSmart and what truly makes us stand out to them. The feedback was invaluable and there was a resounding consistency that we took to heart and used to embody our brand refresh.

 

As we celebrated our 25th anniversary this October 2021, we are incredibly humble and proud that we have become an integral part of every community in which we operate, offering the best shopping experience to more than 3 million Members across nearly 50 locations.

 

The new identity is a refreshing update to the original PriceSmart logo from our founding and features a modern design that highlights several of our key attributes and values that our research uncovered: our brand is dependable, resourceful, determined, honest, community-minded, caring, energetic and imaginative. More importantly, our new brand image puts a face to the people at the heart of our business: our Members, employees and communities.

 

The new logo is represented by the sun, which connects to Sol Price, our founder and guiding force and the roots of PriceSmart, and is a positive and optimistic symbol that represents life and growth, shared by all countries and cultures. It features a stylized human figure in the inner shape of the sun and comes to represent the high importance of our relationships with our suppliers, our Members and our employees. The gradient color of the sun emphasizes this figure, being brighter in the center and transitioning to a darker color at the ends of the sunbeam.

 

In tandem with the new logo design are the new colors. Our blue represents confidence, having been associated with PriceSmart since its inception. The red color has been updated to be a reddish orange, appearing in the sun symbol in a gradient that is brighter in the center and darker at the ends of the sun's rays.

While we have a new look, PriceSmart is also still the original Member club that provides the lowest unit prices on a curated selection of the best quality items and services in a reliable, fun and safe shopping experience. 

 

PriceSmart remain committed to providing all Members with the same exceptional level of service, respect, and dedication to quality on which we have built our company over decades. 

 

We would like to take some time, and thank you for your time with us. If you have any suggestions or questions about our new brand identity, please contact us at thebrandteam@pricesmart.com

 

Thank you for your trust and loyalty,

 

Best regards,

 

PriceSmart

 

 

 

Updated August 26, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 20, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 20, 2020

 

 

Statement

 

Dear Member,

Today we learned that another employee at our Llorente Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 19, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Tres Ríos Club, in Costa Rica, has been diagnosed with COVID-19. The employee is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit  pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 19, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Zapote Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 18, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Zapote Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 18, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 18, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Tres Ríos Club, in Costa Rica, has been diagnosed with COVID-19. The employee is isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit  pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 18, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Llorente Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 15, 2020

 

 

 

 

Updated August 12, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 12, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Zapote Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 08, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Tres Ríos Club, in Costa Rica, has been diagnosed with COVID-19. The employee is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit  pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 06, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Heredia Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated August 04, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Llorente Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

 

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 31, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Heredia Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 30, 2020

 

 

PRICESMART'S COMMITMENT TO ITS MEMBERS AND STAFF DURING THE COVID-19 PANDEMIC

The health and well-being of our employees and members is our top priority, and that is why, since the beginning of the COVID-19 pandemic, we at PriceSmart have prepared and are proactively taking numerous precautions in each of our 13 different markets to keep our stores clean, our members safe and our workers informed of best practices to reduce the risk of exposure. Learn more>>

 

 

Updated July 29, 2020

 

 

Statement

Dear Member,

Today we learned that another employee at our Escazu Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care. 

The active protocol was part of the measures taken and announced in previous statement, including but not limited to:

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 28, 2020

 

 

Statement

Dear Member,

Today we learned that three employees at our Tres Ríos Club, in Costa Rica, have been diagnosed with COVID-19. They are isolated in good medical care. 

 

All procedures were promptly activated, including but not limited to:

• Potentially exposed employees were identified and sent them home on quarantine.

• Deep clean was performed overnight with a certified cleaning service company.

• We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit  pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 24, 2020

 

 

Statement

Dear Member,

Today we learned that a employee at our Heredia Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care.

All procedures were promptly activated, including but not limited to:

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

Updated July 12, 2020

 

 

Statement

Dear Member,

Today we learned that a sales associate at our Alajuela Club, in Costa Rica, has been diagnosed with COVID-19. That person is isolated in good medical care. 

All procedures were promptly activated, including but not limited to:

  • Potentially exposed employees were identified and sent them home on quarantine.
  • Deep clean was performed overnight with a certified cleaning service company.
  • We proceed to notify the health authorities and followed local guidelines.

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 10, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Zapote Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care.

All procedures were promptly activated, including but not limited to:

 

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 10, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Escazu Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care.

The active protocol was part of the measures taken and announced in previous statement, including but not limited to:

 

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 9, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care.

The active protocol was part of the measures taken and announced in previous statement, including but not limited to:

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated July 2, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Liberia Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care from Monday 29th. 

The active protocol was part of the measures taken and announced in the previous statement dated June 30th, including but not limited to:

  • Potentially exposed employees were identified and sent them home on quarantine.
  • Deep clean was performed overnight with a certified cleaning service company.
  • We proceed to notify the health authorities and followed local guidelines.


We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica
 

Updated July 1, 2020

 

 

Statement

Dear Member,

Today we learned that an employee at our Santa Ana Club, in Costa Rica, has been diagnosed with COVID-19. He is isolated in good medical care from Monday 29th.

The active protocol was part of the measures taken and announced in the previous statement dated June 30th, including but not limited to:

 

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

 

Updated June 30, 2020

 

 

Statement

Dear Member,

Yesterday we learned that an employee at our Santa Ana Club, in Costa Rica, was diagnosed with COVID-19 and is now isolated in good medical care.

All procedures were promptly activated, including but not limited to:

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

Updated June 29, 2020

 

 

Dear Member,

Yesterday we learned that an employee at our Santa Ana Club, in Costa Rica, was diagnosed with COVID-19 and is now isolated in good medical care.

All procedures were promptly activated, including but not limited to:

•    Potentially exposed employees were identified and sent them home on quarantine.

•    Deep clean was performed overnight with a certified cleaning service company.

•    We proceed to notify the health authorities and followed local guidelines.

 

We cordially remind you that this Club is still open during its opening hours.

Please, visit pricesmart.com to learn more about changes and new tools that we are putting in place to reduce the risk for our members and employees during your shopping experience.

Our teams are grateful for your trust and support during these times.

PriceSmart Costa Rica

 

Updated March 19, 2020

 

 

Dear Member,

 

For the Health and Safety of our Members and Employees please note returns will not be accepted on the following products:

 

  • Water
  • Sanitizing wipes
  • Rice
  • Hand sanitizer
  • Sugar
  • Toilet paper
  • Pasta
  • Paper towels
  • Lysol
  • Disinfectant cleaners

 

If you want to learn more about our warranty, please go to our Policies and Returns section.

 

Updated March 18, 2020

 


Dear Member,

 

For the Health and Safety of our Members and Employees please note the following:

 

From our side:

 

  • We are continually educating our employees on the proper health and safety procedures, to protect us all.
  • We are vigorously cleaning all surfaces and spaces, and providing hand sanitizer throughout the club.
  • We may place purchase limits on certain items that are in short supply, to serve the maximum number of members.
  • We are replenishing our merchandise as quickly as possible. That may involve changing brand and sizes that are typically provided.
  • We are limiting the amount of members in the building to avoid overcrowding.
  • Given this exceptional situation, certain in-club services might be temporarily closed

 

We appreciate your collaboration:

  • If possible, please keep a 1-meter distance from other members and club employees while shopping.
  • If possible, only one family member should access the club, allowing for more members to shop.
  • If possible, avoid bringing children to the club.
  • If possible, avoid cash payment. Consider the use of contactless credit cards.
  • In some clubs, we are expanding hours of operation to accommodate extended shopping. In other clubs, we may reduce hours of shopping to comply with local regulations.
  • Visit PriceSmart.com or our social media pages to get the most recent updates on our services.

Our in-club personnel is there to assist you. Following their recommendations will improve your experience.

 

THESE ARE UNIQUE AND CHALLENGING TIMES. LET’S TAKE GOOD CARE OF EACH OTHER