Last updated on May 12, 2022
Policies and Returns
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Welcome to PriceSmart.com. By using our digital channels, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use these channels. The term “PriceSmart,” “us” or “our” refers to PriceSmart Dominicana, SRL., R.N.C. 1-01-80187-5. The term “you” refers to the user or viewer of our Web Site.
1. Acceptance of Agreement.
You agree to the terms and conditions outlined in this Terms and Conditions Agreement (“Agreement”) with respect to our Digital Channels (the “Channels”). This Agreement may be amended at any time by us from time to time without specific notice to you. The latest version of the Agreement will be posted on the Channels, and you should review this Agreement prior to using the Channels.
2. Online Shopping Terms and Conditions.
Inaccuracy Disclaimer: From time to time there may be information on our Channels that contains typographical errors, inaccuracies, omissions or information that is simply out of date, that may relate to product descriptions, pricing, and availability. PriceSmart reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Subject to applicable law, PriceSmart: (a) reserves the right to change the goods and services advertised or offered for sale through these Channels, the prices or specifications of such goods and services, and any promotional offers and any other Channel Materials (defined below) at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on these Channels will be available when ordered or thereafter; (c) reserves the right to limit quantities sold or made available for sale; (d) does not warrant that the Channel Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserves the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on these Channels is inaccurate. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. "Channel Materials" means all materials on the Site, app or any other digital channel, including, without limitation, trademarks, design, product description, HTML text, graphics, other files, photographs, codes, software layout, designs forms and the selection and arrangement thereof.
PriceSmart reserves the right, with or without prior notice to do one or more of the following: (1) discontinue or limit the availability of any product or service, (2) set guidelines for compliance of any coupon, code, promotional code or similar promotions, (3) prevent users from making or completing any and all transactions, (4) refuse to provide a product or service to any user.
Regarding the online shopping and pickup in club service platform (Click and Go)
All terms and conditions in the Policies and Returns section of pricesmart.com are applicable. PriceSmart hereby reserves the right not to allocate cash back accumulation to purchases processed through this service provisionally and will communicate if the ability to accumulate this benefit, with cards or memberships, is reestablished to its members in a timely manner. Members who wish to accumulate cashback for purchases made must use the club purchase service and other associated services established to accumulate this benefit.
The Click and Go service does not currently allow the issuance of electronic invoices nor is it applicable to diplomatic benefits in countries where this purchase method is provided.
All purchases made through this platform, in the countries where it is available, will generate charges in local currency. The amount billed at the time the order is placed is subject to change, and therefore could reflect a different amount on the invoice and statement of the card with which the customer pays for his order compared to the amount indicated at the time of paying for the order online. The price of products on pricesmart.com is displayed following our club policies and practices. This means they include all taxes in Barbados, Colombia, Costa Rica, El Salvador, Guatemala, Honduras and Trinidad and Tobago. Similarly, in order to follow local regulations and practices, local products in Aruba, Jamaica, Nicaragua, Panama and US Virgin Islands will have the sales tax added at checkout. PriceSmart.com may apply a USD$5.00 stocking fee per order (the stocking fee may be charged in local currency; daily exchange rate applies). This stocking fee will not be charged during the COVID-19 restriction period. PriceSmart.com and PriceSmart.com associated channels accept debit and credit card payment methods for online purchase. See local conditions to learn more about locally accepted payment methods and payment network brands.
The Click and Go/Delivery service has an order placement time limit in order to guarantee delivery in the shortest amount of time possible, within the club’s working hours and in accordance with the public transit guidelines and restrictions that may exist in the countries where the service is provided. Therefore, the member understands all orders will be processed over night and made available for pickup the day after order completion. For the Click and Go service, the member will have a 24-hour window after the pickup confirmation communication is sent to pick up their order. If a confirmed order is not picked up within the specified time, a USD $10.00 restocking fee will be charged and a refund of the order fee will be processed to the card used by the member to place the order (the restocking fee may be charged in local currency; daily exchange rate applies). For the Delivery service, the member agrees to guarantee reception of the order at the address indicated at checkout, and as indicated through the service's communication provided to facilitate delivery. The member will be charged the USD $10.00 restocking fee, in the cases where the member fails to receive the order. This stocking fee will not be charged during the COVID-19 restriction period. All orders will be delivered in a sealed package, with the corresponding printed invoice attached. The member will be responsible for retrieving their purchases from the assigned driver's car. The driver will only be responsible of delivering the order to the building or residence indicated in the order's delivery address. In the cases where these conditions are not met, the member must reject the delivery and notify the issue via email to the email address of the club where the order was placed. Doing so will be the only way to trigger reimbursement for the order. Members accept and understand that, upon placement of pickup-in-club orders, they are responsible for procuring capacity and means to pick up and transport large format and high weight items, such as large appliances, furniture and other large format products. Members also understand and accept that delivery service orders will be conditioned by the transportation capacity of vehicles used for such end and, therefore, do not consider the transportation or delivery of large format items. PriceSmart will offer members to coordinate a delivery service exclusively for these large format items, at an additional cost. These deliveries will be scheduled for next day delivery, as of contact with the member. See Delivery service coverage areas. Local conditions for delivery services and specific products may apply. See local conditions here.
Click and Go purchases, as well as physical purchases at the club, will be restricted for staple or high demand products for an indefinite time, in order to give as many members possible the opportunity to buy said products. PriceSmart reserves the right to define and update the list of products to which this restriction applies in quantity discretion, and will indicate any updates in this regard to its members both at clubs and its web site, being this last the primary and most up-to-date source to that end.
About the credit card validation process for online shopping
When an order is created in our system, our anti-fraud team may require additional information or documentation to confirm your identity and payment method. Documents required via our department's email address, shopping.info@pricesmart.com, may include image of your identification document and image of your credit card displaying the first 6 and last 4 digits only. PriceSmart reserves the right to cancel your order were you to fail to reply back to these requests.
About our Free Delivery Promotion
This promotion is sponsored and conducted by PriceSmart Inc. represented by PriceSmart Dominican Republic, and will be governed under the following conditions:
1. Promotion valid for the Dominican Republic exclusively.
2. This promotion consists of PriceSmart Dominican Republic giving members access to free delivery on all orders RD$4.300 and up, placed online, through www.pricesmart.com, from May 1, 2022 to May 31, 2022 inclusive. All orders placed on May 31, 2022 after 6:00 p.m. local time will be processed the next day with the corresponding regular shipping charges that are assigned when selecting the delivery option.
3. Applies to all products in the online catalog, available at www.pricesmart.com, during the promotional period, with no limit on the number of items per order or number of orders per membership, within the default limits defined for the website, subject to inventory, while supplies last.
4. Products that due to their dimensions and weight are considered large volume items and whose transport requires coordination and additional cost do not apply to this promotion. High volume items will be processed separately from their original order and delivery will be arranged and made available via an alternative delivery method, at an additional cost, once the member’s approval is received. Were approval rejected, the member will be reimbursed for the cost of the item only.
5. Orders placed within the promotional period will be processed according to the governing conditions of online purchase service for home delivery (delivery) defined in the section 'Regarding the online shopping service platform (curbside pickup and delivery)' of the Policies and returns described here. Delivery during the promotional period will cover a maximum radius of 15 km around each club. Coverage area may be subject to changes at PriceSmart's discretion, and its responsibility will only be to sufficiently communicate said circumstance, participants not being able to claim any kind of damage or prejudice.
6. The promotion will be executed subject to the capacity to manage users and traffic, and capacity and limitations of www.pricesmart.com.
7. The promotion will only apply to active memberships, during the promotional period. Inactive members who wish to participate may renew their membership online or at their preferred club at any time before or during the promotional period to participate.
8. This promotion applies to all valid payment methods on www.pricesmart.com in this country.
9. This promotion does not apply to members wit
